Trust is a core principle of Picasso. It’s this commitment to customer privacy and inspiring trust that directs the decisions we make on a daily basis. Trust is the responsibility of each and every employee and one we take seriously.
As part of our commitment to working with security researchers to make our platform safer, Picasso operates a bug bounty program to reward those who find and report bugs in our platform. Our bug bounty program is managed through Bugcrowd. To see the terms of the program and participate, go to Bugcrowd and sign up as a tester. If you have identified a vulnerability, please report it via Bugcrowd to be eligible for a reward.
For other security inquiries, please send us an email at[email protected]
Picasso physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:
We use PCI compliant payment processor Stripe for encrypting and processing credit card payments. Picasso infrastructure provider is PCI Level 1 compliant.
Picasso utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.
Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.
For additional information see: https://aws.amazon.com/security
Automatic fire detection and suppression equipment has been installed to reduce risk. The fire detection system utilizes smoke detection sensors in all data center environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.
The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide backup power for the entire facility.
Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal levels. Monitoring systems and data center personnel ensure temperature and humidity are at the appropriate levels.
Data center staff monitor electrical, mechanical and life support systems and equipment so issues are immediately identified. Preventative maintenance is performed to maintain the continued operability of equipment.
For additional information see: https://aws.amazon.com/security
Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need. Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.
Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.
Our infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth. We work closely with our providers to quickly respond to events and enable advanced DDoS mitigation controls when needed.
Managed firewalls prevent IP, MAC, and ARP spoofing on the network and between virtual hosts to ensure spoofing is not possible. Packet sniffing is prevented by infrastructure including the hypervisor which will not deliver traffic to an interface which it is not addressed to. Picasso utilizes Heroku which uses application isolation, operating system restrictions, and encrypted connections to further ensure risk is mitigated at all levels.
Port scanning is prohibited and every reported instance is investigated by our infrastructure provider. When port scans are detected, they are stopped and access is blocked.
System configuration and consistency is maintained through standard, up-to-date images, configuration management software, and by replacing systems with updated deployments. Systems are deployed using up-to-date images that are updated with configuration changes and security updates before deployment. Once deployed, existing systems are decommissioned and replaced with up-to-date systems.
Our vulnerability management process is designed to remediate risks without customer interaction or impact. Picasso is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services. Each vulnerability is reviewed to determine if it is applicable to Picasso environment, ranked based on risk, and assigned to the appropriate team for resolution.
We undergo penetration tests, vulnerability assessments, and source code reviews to assess the security of our application, architecture, and implementation. Our third party security assessments cover all areas of our platform including testing for OWASP Top 10 web application vulnerabilities and customer application isolation. Picasso works closely with external security assessors to review the security of the Picasso platform and applications and apply best practices.
Issues found in Picasso applications are risk ranked, prioritized, assigned to the responsible team for remediation, and Picassosecurity team reviews each remediation plan to ensure proper resolution.
Picasso uses Heroku to deploy Picasso web platform. Heroku platform are automatically backed up as part of the deployment process on secure, access controlled, and redundant storage. We use these backups to deploy out application across our platform and to automatically bring your application back online in the event of an outage.
Picasso uses Heroku Postgres database. Continuous Protection keeps data safe on Heroku Postgres. Every change to your data is written to write-ahead logs, which are shipped to multi-datacenter, high-durability storage. In the unlikely event of unrecoverable hardware failure, these logs can be automatically 'replayed' to recover the database to within seconds of its last known state. We also back up our database to meet data retention requirements.
Your configuration and meta-information is backed up every minute to the same high-durability, redundant infrastructure used to store your database information. These frequent backups allow capturing changes made to the running application configuration added after the initial deployment.
Heroku (Picasso Infrastructure Provider) platform automatically restores applications and Heroku Postgres databases in the case of an outage. The Heroku platform is designed to dynamically deploy applications within the Heroku cloud, monitor for failures, and recover failed platform components including customer applications and databases.
The Heroku (Picasso Infrastructure Provider) platform is designed for stability, scaling, and inherently mitigates common issues that lead to outages while maintaining recovery capabilities. Our platform maintains redundancy to prevent single points of failure, is able to replace failed components, and utilizes multiple data centers designed for resiliency. In the case of an outage, the platform is deployed across multiple data centers using current system images and data is restored from backups. Heroku reviews platform issues to understand the root cause, impact to customers, and improve the platform and processes.
Decommissioning hardware is managed by our infrastructure provider using a process designed to prevent customer data exposure. Heroku uses techniques outlined in DoD 5220.22-M (“National Industrial Security Program Operating Manual “) or NIST 800-88 (“Guidelines for Media Sanitization”) to destroy data.
For additional information see: https://aws.amazon.com/security
Picasso has a published privacy policy that clearly defines what data is collected and how it is used.Picasso is committed to customer privacy and transparency.
We take steps to protect the privacy of our customers and protect data stored within the platform. Some of the protections inherent toPicasso products include authentication, access controls, data transport encryption, HTTPS support for customer applications, and the ability for customers to encrypt stored data. For additional information see our privacy policy.
Picasso staff does not access or interact with customer data or applications as part of normal operations. There may be cases wherePicasso is requested to interact with customer data or applications at the request of the customer for support purposes or where required by law. Customer data is access controlled and all access by Picasso staff is accompanied by customer approval or government mandate, reason for access, actions taken by staff, and support start and end time.
As a condition of employment all Picasso employees undergo pre-employment background checks and agree to company policies including security and acceptable use policies.
Our security team is lead by the Chief Information Security officer (CISO) and includes staff responsible for application and information security. The security team works closely with the entire Picasso organization and customers to address risk and continue Picasso commitment to trust.